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THERE IS A SSQ PROGRAM FOR EVERY COMPANY


SSQ Quality Planning Document
is a form where the establishment explains their quality development process, their results, plans, and procedures to achieve a good quality and a sustainable business. The documents are reviewed and evaluated by a jury which can reward the establishments with Honourable Mentions based on their ambitions and documented successful development.

The Jury will asess the participants' quality planning process and give Honorary Mentions based on how dedicated, goal oriented and sustainable successful the participants are working in the following areas.

  • Quality Management
  • Guest Focus
  • Employee Focus
  • Environment Management
  • Social Responsibility
  • Finance Management

SSQ Professional is the program which is accredited by HOTREC. The participants undertake to participate in the program during 3 years.


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If you want to start small we suggest SSQ Light that allows you to pick and choose among surveys that you find most useful for your company.

All surveys accoring to SSQ standard are performed by Better Business World Wide.


SSQ Light is a soft start for companys that wants to begin in a smaller scale with only selected surveys measuring service and quality.

SSQ Company Customized Program
enables companies to select which surveys should be included in their own quality program.

Which program to select? This depends on the company's level and ambition. Please contact us for more information.


COMPANY CUSTOMIZED QUALITY PROGRAM


Do you want to have your own quality program?
We can help you organize a quality program with the SSQ Award structure. In this program you can select which evaluations to include, which organization should perform third party surveys and which evaluations to do internally.


Contact us for more info >


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THE SSQ AWARD JURY

The SSQ Award Jury is very experienced in the industry.
The Jury gives Honorary Mentions to participants based on the quality planning process.

See who is on the SSQ Award Jury >

www.ssq-award.com Prisutdelare

The SSQ Award Jury

Rikard Bergsten, GM Swedish Hotel Classification.

Veronica Boxberg Karlsson,
CEO, SSQ Award.

Jan Stenberg
Chairman of the SSQ Award jury 2002-2014.

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PRIZE CEREMONY

The prize ceremony for SSQ Award in Sweden is held the following year in February in Stockholm at one of the participating establishments. The best establishment in each category receives a gold certificate.
Establishments can receive honourable mentions by the jury based on their quality planning process.

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We recommend companies in the service industry to participate in the inspirational seminars about HOSTMASHIP, offered by Värdskapet AB.

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Helena Jönsson at stage. Photo: Petra Kyllerman

Read more about hostmanship here: www.vardskapet.se

Service & Quality - SSQ Award

SSQ Award is Swedens largest program for development of service and quality in the hotel- and conference industry.




SSQ Award is since 2010 one of four quality programs in Europe that is accredited by HOTREC according to European
Hospitality Quality. Chairman in HOTRECs Quality Board Marcus Luthe and Anna Torres, GM at HOTREC gives the Accreditation Certificate to SSQ Awards GM, Veronica Boxberg Karlsson.
Read the press release here >
hotrec ssq-ehq_200
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WHY PARTICIPATE IN SSQ AWARD?


SSQ Award started in 2002 and is quality development- and award program for companies in the hospitality industry, accredited by HOTREC according to European Hospitality Quality in 2010.

The companies that take part in SSQ Award get their operations reviewed in an objective, simple and purposive way on many different parameters. They will get the tools to systematically work with service and quality issues. More and more companies have realized the benefit of SSQ Award. All hotel and conference venues can join SSQ Award regardless number of stars, location or chain affiliation.

It is obvious that the participants keep a long lasting relation with SSQ Award. Taking part in SSQ Award naturally leads to continuity and to keep up the quality ambitions. The employees are stimulated by the possibility improve the guests' whole path trough the company.

 

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www.ssq-award.com

BETTER BUSINESS CAN OFFER SURVEYS BASED ON SSQ AWARD STANDARDS.


1. Guest Survey


2. Employee Survey


3. Mystery Shopping

Hotels - two businessmen or leisure travellers
Conference - one conference buyer + one conference group

4. Guest contacts
- Mystery calls, e-mails and evaluation of your website.

5. Environment
selfassessment.

Companies that select the SSQ Award standard surveys, performed by Better Business World Wide, will receive benchmarking with the other participants in their category.

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SSQ CO-OPERATES WITH GREEN KEY


SSQs environment assessment is based on the same criteria as Green Key, which is the tourism industry's leading inter-national environment label for hotels, conference establishments, hostels and camping sites. Green Key helps establishments to develop, improve and communicate their work with environment issues. Today the environment label is used in 36 countries and around 2000 establishments are labelled, more than 80 of them in Sweden. The Green Key label in Sweden is administered by Stiftelsen Håll Sverige Rent. Read the press release her


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SSQ AWARD - A SYMBOL OF QUALITY

SSQ DSU  

Since 2002 SSQ Award has awarded establishment for their work with improving service and quality.


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LEARN MORE ABOUT SSQ AWARD:



See the video about SSQ Award

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DEVELOPMENT AND APPEAL PROCESS


SSQ Award performs every year a survey measuring what the participants think about the previous SSQ-year. The participants evaluate the SSQ process, the SSQ organizations' service level, the usability of the SSQ concept and what can be improved.

If a participant would consider some results are wrong, this will immediately be investigated by SSQ Award and if required, adjusted as soon as possible. The Jurys' judgments cannot be appealed.
 

SSQ Award /AB BÄTTRE AFFÄRER Sormenvägen 19, 18692 Vallentuna, Sweden   Tel: +46 8 5118 5111 info@ssq-award.com