service och kvalitet - SSQ Award logo svenska  english               
       See the SSQ video:         
Register now for SSQ Award       

SSQ Award starts a cooperation with Hotel Market Seminars.

The Prize Ceremony for SSQ Awards 2018 will be held during Hotel Market Seminars mingel at 6 PM, on the 9th of January 2019 at Clarion Hotel Stockholm, Ringvägen 98 in Stockholm. in cooperation with

The current SSQ-participants can enjoy free entrance to the Price Ceremony itself, and an invitation with a VIP-price for participating in the Hotel Market Seminar.

See the complete program for Hotel Market Seminars 2019 here >
THE BEST during the first half year in SSQ Service Award 2018 represented by Susanne Lundström (Regissörsvillan), Patrik Hanberger (Clarion Örebro), Josefin Carlsson (Sturegatan 15), Bobby Wallén (Hotel Pigalle and The Steam Hotel), Sofia Hjärner (Noors Slott), Pelle Stohlander (Lumber & Karle), Stina Fredriksson (Noors Slott) and Shannon Russel (Sturegatan 15). Not in the photo: Scandic Crown, Courtyard by Marriott, At Six, Convendum Göteborg och Louis de Geer Konsert & Kongress. Pressrelease >

The best establishments 2018 were announced during SSQ Award/Better Business breakfast event at Nio Rum in Stockholm the 28th of February. The theme was Function & Passion. Speakers were Bobby Wallén GM at Hotel Pigalle which were best in SSQ 2017 and Sylvia Nylin who is GM at Svenska Möten, and Lina Schölin GM at Better Business World Wide and Veronica Boxberg Karlsson from SSQ Award.

All establishements that are nominated can still compete with the half year winners, to win the SSQ Service Award 2018. All establishments are listed below.

NOMINATED TO SSQ Service Award 2018

At Six, Clarion Hotel Örebro, Clarion Hotel Post, Courtyard by Marriott, First Hotel Strand Sundsvall, Hotel Pigalle, Nordic Light Hotel, Radisson Blu Waterfront, Scandic Crown Göteborg, The Steam Hotel


Bosön Lidingö, Strömstad SPA& Resort, Gullmarsstrand Hotell & Konferens, Hesselby slott, Hotel Skansen Båstad, Hotel Tylösand, Körunda Hotell & Konferens, Lumber & Karle,
Noors Slott, Sälens Högfjällshotell.

7A Centralen, Convendum Göteborg City, Karlstad Congress Culture Center, Louis de Geer Konsert & Kongress, Regissörsvillan, Rörstrand Slott & Konferens, Slagthuset Malmö, Sturegatan 15 Stockholm city, Umeå Congress, United Spaces Göteborg.

Guest and industry representatives have nominated 27 establishments in Sweden that during 2018 will challengewinners of SSQ Service Award 2017. Better Business will follow all establishments during the whole year 2018 and evaluate guest reception by mystery shopping via telephone and e-mail, and evaluate the establishments' websites. ReviewPro will measure what is written about the establishments on the 170+ largest online rating sites, among them TripAdvisor,, Expedia etc. During 2017 more than 100.000 measurements were included.

Only the participants will receive the individual results for their respective establishments.



SSQ Service Award 2017

Winners in the categories:
1) Hotel Pigalle, 2) Upper House 3) Hotel Rival

1) Noors Slott 2) Hooks Herrgård 3) Stenungsbaden Yacht Club

1) Regissörsvillan 2) Aros Kongress Center 3) World Trade Center

Missing on the photo: Hotel Rival and Hotel Pigalle
Photo: Maan Shamon, Grand Pictures



Hotel Pigalles General Manager Bobby Wallén and Hotel Manager Sofia Sohlberg.




SSQ Award is one of four quality programs in Europe, that is accredited by HOTREC according to European Hospitality Quality. Read HOTREC's press release here >



Every company needs to continuously analyse their quality results and how they can improve quality. To focus on quality is just as important as focusing on profitability. Quality will take you further! Instead of forcing the organisation into a standard program, you can deleop your own quality program that suits your company best. We can help you get started.




SSQ Award has many years experience from developing quality programs and awards based on different perspectives:
  • Quality Management
  • Guest Focus
  • Employee Focus
  • Environment Management
  • Social Responsibility
  • Finance Management

Welcome to contact us in the SSQ Advisory Board if you want to create your own companys quality award program.
Click here >

Yasuragi and Vår Gård Saltsjöbaden rewarded with Honorable Mentions.
www.ssq-award.comSSQ Award awarded YASURAGI with the Honorable mention 2015 in the ENVIRONMENTAL perspective. The prize ceremony was held at Yasuragi the 9th of February 2016. Happy to receive the award are in the photo from the left; Jimmy Myhrinder, Caroline Strindmar, Sunniva Fallan Röd, Marianne Högman and Florence Cardell.
Read the Jury motivation and the press release here >

www.ssq-award.comSSQ Award awarded Vår Gård with the Honorable mention 2015 in the GUEST perspective. The prize ceremony was held at Vår Gård Saltsjöbaden the 12th of February 2016. All employees participated in the ceremony around Katarina Romell, the CEO for Vår Gård Saltsjöbaden.
Read the Jury motivation and the press release here >
Read Vår Gård's own press release here (Swedish) >




Continuous quality evaluations enable quicky taking action and working efficiently with improvements. By using mystery shopping, you will learn about your weaknessess before real customers do.

Better Business have conducted surveys according to the SSQ Award standards since 2002 and can offer several evaluations, like;
- Guest survey
- Employee survey
- Mystery Shopping with businessmen
- Mystery Shopping with private guests
- Mystery Shopping with conference buyers
- Mystery Shopping with conference groups
- Mystery Calls (reservations and cancellations)
- Mystery E-mails (reservations and cancellations)
- Mystery Webb (searching information, reservations and cancellations)


Welcome to contact Better Business for more information.
Phone: +46 08 5118 5110


SSQ Award/AB BÄTTRE AFFÄRER Address: Sormenvägen 19, 18692 Vallentuna, SWEDEN   Tel: +46 8 5118 5111